Company Processors
Who we trust 🤝
We rely on a handful of solid companies to handle some of the behind-the-scenes admin stuff. We're talking about sending emails, processing payments, and making sure your support message gets a reply from a real life human being.
These are our company processors. They handle specific bits of your personal data on our behalf, for very specific reasons.
We choose these companies carefully and make sure they are GDPR-compliant (or operate under appropriate safeguards), and only have access to the minimum data they need to do their job.
We also periodically review them to make sure data handling is up to standard.
And if we add or remove any, we’ll update this page.
So let's have a look at them...
Userlist
We use Userlist to send email updates and communication to our users — for example, onboarding messages, product tips, or important notices.
Paddle
Paddle handles all of our billing and payment processing. They act as our Merchant of Record, which means they manage transactions, taxes, and invoices on our behalf.
Slack
We use Slack for internal team communication. Sometimes your support messages or relevant account info may be discussed here by our team in order to help you faster and more efficiently.
Google Workspace
🕸️ https://workspace.google.com/
We use Google Workspace for company email and document management. Any support or legal queries you send via email may pass through Google’s infrastructure.
SharedInbox
We use SharedInbox to manage customer support messages inside Slack. This helps us collaborate better and get back to you quickly.
That's all we have here, we do try and keep things simple!
As always, thanks for using Fider, have a lovely day 🎈
